Customer Service

RETURNS OF ONLINE PURCHASES 

You have 7 days to decide if the item is right for you.
We will refund or exchange item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Packaged items, undergarments, SALE items, bodysuits and swimwear are FINAL Sale.

How do I return an item?

Email:

CustomerService@IamEricaMena.com 

Please include:

Order number, reason for return/exchange.

 

Refunds for online purchases

Your refund will in most cases be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable.

Please allow two weeks for the processing of returns. Please allow up to two billing cycles for the credit to appear on your credit card statement.

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.

IAmEricaMena.com may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.

 

PAYMENTS & SALES TAX 

  • We accept VISA, MasterCard, Discover and American Express, and PayPal.
  • All transactions are encrypted for your safety*.

* For more information about card purchases please read our Privacy Policy.

Sales tax
IAmEricaMena.com charges the appropriate state and local sales tax based on the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. The sales tax displayed at checkout is estimated and the final applicable tax will be calculated when your order is shipped.

Size Chart: